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Privacy Policy: How We Handle Your Account Data

We collect only what's needed to run your account, verify withdrawals and keep the lobby secure. This policy explains what data we gather when you deposit via bKash, Nagad or Rocket, how long we keep it, and your rights to request access or deletion.

Account data protectionPayment transaction recordsDevice and session logsCookie usage disclosureUser rights explained
bk22 Privacy Policy: How We Handle Your Account Data
DATA PRACTICES

How We Secure and Store Your Information

We encrypt payment data in transit and at rest, restrict database access to authorised staff, and log every session to detect unauthorised logins. Cookie preferences can be managed in your browser — essential cookies keep you logged in, while analytics cookies help us improve lobby performance. Your rights include requesting a copy of your data, correcting errors, and requesting deletion after account closure, subject to legal retention obligations.

Encryption Standards

All bKash, Nagad and Rocket transactions pass through SSL encryption. Account credentials are hashed and salted. Payment details are tokenised so full card or wallet numbers never appear in plain text.

Access Controls

Only compliance, verification and support staff can view account data, and every access is logged. We review these logs regularly to ensure no unauthorised viewing occurs.

Retention Policy

Transaction records are kept for the duration required by financial record-keeping rules in eligible regions. After account closure, we retain only what's legally required, then delete the rest.

User Rights

You can request a data export, correct account details, or ask for deletion. Processing times depend on verification steps and local legal obligations governing data retention and user rights.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what account information we hold, correct a detail, or request deletion after closing your account, reach our team through live chat or email. Response times vary based on verification steps — straightforward access requests usually clear within a few business days, while deletion requests may take longer due to financial record retention rules.

Live Chat Open the chat widget from any page on your phone or desktop. Privacy and data-access requests go to our compliance queue for review and response within a few business days.
Email Support Send your request to our support email with your registered phone number. We'll verify your identity before sharing any account data or processing deletion requests.
Account Settings Check your profile tab to update contact details or adjust notification preferences. For full data export or account closure, contact support directly through chat or email.

Common Questions About Your Data

We collect your phone number, payment details for bKash, Nagad or Rocket, device identifiers and IP address. This data verifies your identity, processes deposits and withdrawals, and secures your account against unauthorised logins.

We retain transaction records for the period required by financial record-keeping rules in eligible regions. Personal identifiers are deleted once legal retention obligations are satisfied. Contact support to request deletion after closure.

We do not sell personal data. Payment processors handling bKash, Nagad and Rocket transactions receive only the information needed to complete the transfer. Game providers see session data but not payment details or contact information.

Yes. Contact support via live chat or email with your registered phone number. We'll verify your identity and send a data export within a few business days, depending on verification steps.

Open your account settings and adjust notification preferences. You can opt out of marketing messages while keeping account security alerts active. Changes take effect within one business day.

Essential cookies keep you logged in and maintain session state across devices. Analytics cookies track lobby usage to improve performance. You can disable non-essential cookies in browser settings, but this may affect some features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.