Reference

Our Terms, Your Account Rights

bk22 operates under a clear legal framework so you know exactly where you stand — from account creation to withdrawal. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy PolicyCookie UseData RetentionJurisdiction Notice
bk22 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about our terms, a data request, or a dispute, our support team handles legal and account queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Team online

Live Chat

Available from your account dashboard. Use this for urgent policy questions or account access issues that need a quick response.

Email Support

Send detailed legal or data-related queries to our support address listed in your account settings. We respond to written requests in writing.

Help Centre

Our help centre covers common policy questions, account terms, and data rights. Search by topic or browse the legal section directly.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data is stored securely and accessed only for the purposes described in our privacy policy. We use standard encryption across all account and payment flows, including bKash and Nagad transactions. You can request a copy of your data or ask for corrections through our support channel at any time.

Data Handling

We collect only what is needed to run your account — login details, payment records, and session activity. Nothing is sold to third parties outside our stated policy.

Cookie Use

Cookies keep your session active and remember your preferences across devices. You can manage cookie settings from your browser at any time without losing your account.

Retention Policy

Account data is retained for as long as your account is active and for a period after closure as required by applicable regulations in your region.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request via email support and we will respond within the timeframe set by applicable law.

Common Legal Questions Answered

These are the questions we hear most often about our terms, data practices, and account rights. If yours is not here, contact support with your account ID.

They apply to anyone who opens an account on bk22 and accesses the platform. Eligibility depends on your local law and the region you are accessing from.

Access depends on whether doing so is permitted under local law in your region. We do not make that determination for you — check your local regulations before opening an account.

Send a data access request through our email support channel. Include your account ID and we will respond within the timeframe required by applicable law in your region.

Your data is retained for a period after closure as required by applicable regulations. After that period, it is deleted in line with our retention policy.

Contact our support team first with your account ID and a description of the issue. If the matter is not resolved, escalation steps are outlined in the full terms document in your account settings.

Yes, terms are updated when platform features or regulations change. We notify account holders via the registered contact method on file before changes take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.